Contact information

Contact Information

Last updated: June 25, 2026

Thank you for your interest in TLY.

TLY supports music stores, schools, rental programs, dealers, distributors, OEM partners, private label partners, and retail customers with professional violin, guitar, and accessory supply.

For product questions, catalog requests, dealer pricing, wholesale orders, school program supply, rental program support, OEM inquiries, or private label services, please contact us using the information below.

Business Name:
Jiangsu Weiyuzhi Import and Export Co., Ltd.

Brand Name:
TLY

Email:
tlyviolin@gmail.com

Business Address:
Room 0310, Block 1A, Xindu Plaza, No. 8 Zhongxin Avenue West, Suzhou Industrial Park, Suzhou, Jiangsu, China

Website:
Our official website

Inquiry Types We Support:
- Product questions
- Retail order support
- Wholesale catalog requests
- Dealer pricing applications
- School program supply
- Rental program supply
- Distributor inquiries
- OEM and private label services
- Shipping and order support
- Return and refund requests

Response Time:
We usually respond within [1–3 business days]. Response times may vary during holidays, peak seasons, or when additional product information is required.

For faster support, please include:
- Your name
- Company name
- Country or region
- Website, if available
- Product interest
- Estimated purchase quantity
- Order number, if applicable
- Photos or videos, if related to product damage or product issues

Important:
Please do not send returns to our business address without first contacting us and receiving return authorization. Returns sent without approval may not be accepted.